Terms of Service

By accessing this website or engaging HypeLab Marketing to provide services, you confirm that you have read, understood, and agree to these Terms of Service. If you do not agree to any part of these terms, you must not use the website or engage our services. We reserve the right to update these terms, and continued use of the website or services after any update constitutes acceptance of the revised terms.

HypeLab Marketing offers the following services: UGC content creation, social media management, brand building, online presence strategy, website development, and app development. The specific scope, deliverables, timelines, and fees for any engagement will be agreed in writing between HypeLab Marketing and the client before work commences, whether by email, proposal document, or formal contract. We reserve the right to decline any enquiry or project at our sole discretion.

Clients are responsible for providing accurate, complete, and timely information, materials, and feedback necessary for us to deliver the agreed services. Delays caused by a client's failure to provide required materials or approvals may result in adjusted timelines, and HypeLab Marketing shall not be liable for any losses arising from such delays. Clients must ensure that any content, images, or materials they supply to us do not infringe the intellectual property rights of any third party.

Unless otherwise agreed in writing, all services are billed on an invoice basis with payment due within 14 days of the invoice date (14-day net). Invoices will be issued in GBP and sent to the email address provided by the client. HypeLab Marketing reserves the right to suspend or cease work on any project where an invoice remains unpaid beyond the due date, and to charge interest on overdue amounts at 4% above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

Upon receipt of full payment for a project, the client shall own all rights in the final deliverables produced specifically for them under that project. HypeLab Marketing retains the right to use any completed work in its portfolio, case studies, and promotional materials unless a non-disclosure agreement (NDA) has been signed between the parties that expressly restricts this. Any pre-existing intellectual property, tools, templates, or frameworks owned by HypeLab Marketing and used in the course of delivering a project remain the property of HypeLab Marketing, and the client is granted a non-exclusive, perpetual licence to use them as part of the final deliverables.

Both parties agree to keep confidential any information disclosed during the course of a project that is not publicly available, including business strategies, login credentials, proprietary data, and commercial terms. This obligation of confidentiality survives the termination of any engagement and remains in effect indefinitely unless the information enters the public domain through no fault of the receiving party. Where a separate NDA is in place, its terms shall take precedence over this clause to the extent of any conflict.

HypeLab Marketing shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the services provided, including but not limited to loss of revenue, profit, data, or business opportunity. Our total aggregate liability for any claim arising from or related to a project shall not exceed the total fees actually paid by the client for that specific project. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be lawfully excluded under the laws of England and Wales.

Either party may terminate a service engagement by giving 14 days' written notice to the other party via email. In the event of termination, the client shall pay for all work completed and expenses incurred up to the date of termination. HypeLab Marketing reserves the right to terminate an engagement immediately and without notice if the client breaches any material term of these Terms of Service or of any project agreement, or if any invoice remains unpaid for more than 30 days beyond its due date.

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms or any service engagement shall be subject to the exclusive jurisdiction of the courts of England and Wales. Both parties agree to attempt to resolve any dispute informally by email before resorting to formal proceedings.

For any questions, concerns, or notices relating to these Terms of Service or to any engagement with HypeLab Marketing, please contact Rutvi Ahir at hello@hypelabmarketing.co.uk. Our registered business location is London, United Kingdom.